Platform Terms of Use

1. Introduction

  • Welcome to the MyCareTraining eLearning Portal (learn.mycaretraining.com).
  • By using this platform, you agree to comply with these Terms of Use.
  • If you do not agree, please do not use this site.

2. User Accounts & Access

  • You must have an account to access courses.
  • Keep your login credentials confidential and do not share them.
  • We reserve the right to suspend or terminate accounts if misuse is detected. An example of this is login sharing.

3. Course Enrollment & Usage

  • Courses are for personal and professional learning only.
  • Content must not be copied, shared, or resold.

4. Payments & Refunds

  • Course fees must be paid in full before access is granted.
  • Refunds are available only under specific conditions (e.g., technical issues preventing access).

5. Certificates of Completion

  • Certificates are awarded upon successful completion of courses.
  • These certificates are for professional development but do not replace official qualifications.

6. Intellectual Property

  • All course content and materials are owned by MyCareTraining.
  • You may not reproduce, distribute, or modify any materials without permission.

7. Technical Support & Availability

  • We strive to keep the platform running smoothly, but occasional downtime may occur.
  • Technical support is available for login issues, course access, and general troubleshooting.

8. Privacy & Data Protection

  • We collect and process user data in line with our Privacy Policy.
  • Your data will not be sold or shared with third parties without consent.

9. Changes to Terms

  • We may update these Terms from time to time.
  • Continued use of the platform means acceptance of the latest Terms.

10. Disclaimer & Liability

  • Our training courses provide general guidance on care-related topics.
  • Learners should always follow their own employer’s policies and procedures.
  • We accept no liability for any actions taken based on the information provided in our courses.
  • MyCareTraining is not responsible for any loss, damages, or disciplinary actions resulting from a learner’s application of course content in a professional setting.

11. Contact Information

For any questions, please contact info@mycaretraining.com