Platform Privacy Policy

Effective 19/3/2025

1. Introduction

Welcome to MyCareTraining eLearning Portal (learn.mycaretraining.com). Your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your personal information when you use our platform.

By using our website and services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information when you use our platform:

a. Information You Provide to Us

  • Account Details: Name, email address, and password when you register.
  • Payment Information: Billing details when you purchase courses (processed securely via third-party payment providers).
  • Profile Information: Any additional details you choose to provide.

b. Automatically Collected Information

  • Usage Data: Pages visited, time spent on the platform, and interactions with courses.
  • Device & Browser Data: IP address, browser type, and operating system.
  • Cookies & Tracking Technologies: We use cookies to enhance your experience (see Section 7).

3. How We Use Your Information

We use your data to:
✅ Provide and manage your account and courses.
✅ Process payments securely.
✅ Improve platform functionality and user experience.
✅ Send important updates and customer support messages.
✅ Comply with legal and regulatory requirements.

4. How We Share Your Information

We do not sell or rent your personal data. However, we may share information with:

  • Service Providers (e.g., payment processors, email services) to operate our platform.
  • Legal Authorities if required by law or to protect rights and safety.
  • Business Transfers in case of a merger or acquisition.

5. Data Retention

We retain your personal data for as long as necessary to:

  • Provide you with course access and support.
  • Comply with legal obligations.
  • Resolve disputes and enforce agreements.

6. Your Rights & Choices

You have the right to:
✔ Access and update your personal information.
✔ Request deletion of your account and data.
✔ Opt out of marketing emails at any time.
✔ Request a copy of the data we hold about you.

To exercise these rights, contact us at info@mycaretraining.com

7. Cookies & Tracking Technologies

We use cookies to:

  • Keep you logged in.
  • Improve website functionality.
  • Analyse usage data for improvements.

You can manage cookie preferences in your browser settings.

8. Data Security

We take reasonable measures to protect your data, including encryption and secure access controls. However, no system is 100% secure, and we encourage users to safeguard their login credentials.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices, so we encourage you to review their policies before sharing any information.

10. Updates to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page with a new effective date at the top.

11. Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact:

info@mycaretraining.com