Questions? We've got answers

Yes. Care providers can start a free 14-day demo, with instant access to every course for you and up to 3 of your staff, so you can see the courses and the reports before you decide. Demos don't issue certificates. You can turn your demo into a full account at any time, and your staff keep their progress.

You pay per member of staff per year, with every course included: £14.99 each for 5–24 staff, £11.99 for 25–99 staff and £9.99 for 100–249 staff. The minimum is 5 staff. For 250 or more, contact us for a quote.

Start a free demo or contact us. We set up your account with a licence for each member of staff and invoice you for the year. Your managers then invite staff by email, choose their courses and follow their progress. New courses are added to your account at no extra cost.

Yes. Buy a single course for £6.99 with 12 months' access, or every course for £29.99 a year. You pay by card on our website, get your login by email and can start straight away.

If you bought for yourself and change your mind, ask within 14 days of buying for a full refund, as long as you haven't started a course.

Yes. The courses cover the essentials for people new to care, and are a thorough refresher for experienced staff keeping their training up to date.

The courses are written for the UK care sector, especially England and Scotland, to help your team meet the training expectations of the CQC, Care Inspectorate and SSSC. My Care Training is independent and is not affiliated with or endorsed by any regulator.

Yes. Every course is accredited by The CPD Certification Service, and learners get a certificate as soon as they pass.

Most take under an hour, and the longest about 90 minutes. Learners can stop at any point and pick up where they left off, on a phone, tablet or computer.

Yes. Every course has multiple-choice quizzes, and learners need to pass them, usually with 80%, to complete it. They can retake a quiz as many times as they need.

Yes. Each lesson opens once the one before it is done, so nothing is skipped. Once the course is complete, every lesson stays open to look back over.

A certificate is ready to download the moment a learner completes a course. Each one has a unique number and a QR code, so anyone can check it is genuine at mycaretraining.com/verify. Managers can download their staff's certificates too.

Yes. If you bought for yourself, you can still sign in and download every certificate you earned after your access ends.

Not at the moment: every course is in English.

Every member of staff and every course they've been given: not started, in progress, completed, overdue or expiring soon, with completion rates, quiz attempts and when each person last trained. You can filter by course, status or name.

Yes. Give each course a due date when you assign it. If it passes, the learner gets a reminder email the next morning and managers get it in a daily summary. You choose which emails your organisation sends.

Yes. For each course, choose whether staff redo it every 6, 12, 24 or 36 months after they complete it. Before a certificate expires (30 days before, or a period you choose), the course opens again and the learner is emailed a reminder; managers see it in their daily summary. The current certificate stays valid until it expires, so anyone who finishes in time stays in date. If it expires first, the learner is emailed, the course shows as overdue and the certificate shows as expired when it is checked online.

Yes. Download any report as an Excel spreadsheet, with a row for each member of staff and course, ready for your training records or an inspector.

Every certificate has a unique number and a QR code. Anyone can check it at mycaretraining.com/verify to see who it was issued to, for which course, and whether it's still valid.

A manager removes their access, and their training records and certificates are kept. Their licence stays in use until your renewal: a licence can't be passed to someone else part-way through the year.

An internet connection and an up-to-date web browser, such as Chrome, Safari, Edge or Firefox. There's nothing to download or install.

Yes. Every course works on phones, tablets and computers, and learners can switch between them and carry on where they left off.

Sign in and choose "Contact support" in your account to message our support team, or use the contact form on our website. Staff can also ask their manager.

Choose "Forgotten your password?" on the log-in page and we'll email you a link to set a new one. If your email address has changed, ask your manager or contact us.

Your data is stored in the UK and encrypted. Each organisation can only see its own staff, and two-step verification for managers is on by default. We handle personal data in line with UK GDPR: our privacy policy explains how.