This course
£6.9912 months' access
- Start straight away
- Certificate when you pass
- 14-day refund if not started
CPD-accredited course
Challenging Behaviour Management
Understand why challenging behaviour happens, spot the early warning signs, and respond calmly, safely and respectfully, within the law.
- About 45 minutes
- 7 modules, 27 lessons
- Any device
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What you'll learn
- Explain what challenging behaviour means in a care context
- Recognise different types of challenging behaviour
- Identify possible causes and triggers
- Use de-escalation techniques to keep everyone safe
- Apply the ABC (Antecedent, Behaviour, Consequence) model
- Record and report incidents in line with procedures
- Work consistently as a team to prevent incidents
Who this course is for
Staff who support people whose behaviour can sometimes put themselves or others at risk.
- Carers and support workers in care homes, supported living and homecare
- Staff supporting people with dementia, learning disabilities or mental health needs
- Team leaders who want a consistent approach across their team
Course outline
7 modules and 27 lessons, taken in order.
Module 1Introduction to Challenging Behaviour5 lessons
- Learning Objectives
- Definition and Types of Challenging Behaviour
- Who May Display Challenging Behaviour and Why
- Common Myths and Misconceptions
- The Impact On Service Users, Staff, and Others
- Module quiz
Module 2Understanding the Causes7 lessons
- The Behaviour as Communication
- Medical, Psychological, and Emotional Factors
- Environmental Triggers and Unmet Needs
- Trauma
- Dementia
- Learning Disabilities
- Mental Health
- Module quiz
Module 3Recognising Early Warning Signs3 lessons
- Identifying Triggers and Escalation Patterns
- Behavioural Cues and Changes in Body Language
- ABC Model
- Module quiz
Module 4Responding Appropriately and Safely3 lessons
- De-escalation Techniques and Calming Strategies
- Maintaining Personal Safety and Dignity
- Time, Space, and Tone
- Module quiz
Module 5Prevention and Proactive Support3 lessons
- Creating a Positive Environment
- Building Trust & Rapport
- Encouraging Independence and Choice
- Module quiz
Module 6Legal and Ethical Considerations3 lessons
- Duty of Care and Safeguarding
- Consent and Capacity
- Reporting and Recording Incidents
- Module quiz
Module 7Conclusion3 lessons
- Team-Based Approach
- Reflecting on Incidents
- Key Learning Points
A certificate the moment you pass
- CPD-accreditedAccredited by The CPD Certification Service, so it counts towards your CPD.
- Easy to checkA unique number and QR code let employers and inspectors check it online.
- Yours straight awayDownload it the moment you pass, and any time after from your account.
Ways to take this course
Every course
£29.99a year
- Every course in the catalogue
- New courses at no extra cost
- Cheaper than five single courses
Your team
From £9.99per member of staff a year
- Every course for every member of staff
- Manager reports and reminders
- Free 14-day demo
See it with your own team
Start a free 14-day demo with every course and up to 3 staff. No card details, no obligation.